Introduction
At FlowHelix, Inc. ("we," "our," or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information, particularly as it relates to our SMS and MMS communications in compliance with A2P 10DLC regulations.
1. Information We Collect
We may collect the following personal information:
- Name
- Phone number
- Email address
- SMS/MMS message content and interaction data (e.g., timestamps, replies)
This data is collected when you:
- Opt in through a form on our website (e.g., via Tally)
- Opt in via SMS keyword
- Communicate with us via SMS or MMS messages
2. How We Use Your Information
We use your information to:
- Send appointment reminders
- Share promotional offers or marketing messages
- Provide customer support updates
- Follow up on sales or service inquiries
- Improve our communication and services
We do not sell or share your personal data with third-party marketers or advertisers.
3. Consent and Opt-In
We require your explicit consent before sending any SMS or MMS messages. You can opt in by:
- Submitting a form on our landing page
- Texting a designated keyword to our phone number
By opting in, you agree to receive recurring text messages from FlowHelix, Inc. Message and data rates may apply.
4. How to Opt Out
You can opt out at any time by replying STOP to any of our messages. Once you opt out, you will no longer receive further texts from us unless you re-subscribe.
To receive assistance at any time, reply with HELP.
5. Data Retention and Security
Your personal information and message history are securely stored in our internal CRM. We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or alteration.
6. Your Rights
You have the right to:
- Access the personal data we have about you
- Request correction or deletion of your data
- Withdraw your consent at any time
To exercise these rights, please contact us using the information below.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
FlowHelix, Inc.
Email: [email protected]
Website: www.flowhelix.com
By using our services and opting in to SMS/MMS communication, you acknowledge and agree to this Privacy Policy.